Supports technologiques collaboratifs à la méthode des Personas

Abstract

In this paper, we present two experiments to test the impact of collaborative technology to support the Persona method. In the first experiment, 24 designers used the Persona method to anticipate user needs for the design of an ambient device. These participants were affiliated with one or other of the following experimental conditions: with or without interactive Tabletop. In a second experiment, we asked at 12 designers of Alstom Transport company to generate user requirements related to the introduction of the Smart glass in public transportation. The working sessions were conducted in a multi-user virtual environments (MUVE): Second Life. It appears from these experiments that the technological supports positively affect collaboration and creativity with the Persona method, and optimized the Requirements analysis phase and particularly the collection of user needs. Finally, we discuss of the advantages and disadvantages of the use of these technologies in design projects.