Construction of an instrument to evaluate the user eXperience of a group of co-creators in the upstream innovation process

Article dans une revue sans comité de lecture
Auteur
LECOSSIER, Adrien
PALLOT, Marc
243922 Collaborative Engineering
CRUBLEAU, Pascal
ccRICHIR, Simon
211916 Laboratoire Angevin de Mécanique, Procédés et InnovAtion [LAMPA]

URI
http://hdl.handle.net/10985/16603
DOI
10.1504/IJSOI.2019.100615
Date
2019
Journal
International Journal Services Operations and Informatics

Résumé

The first part of this paper presents a theoretical model, named UX-FFE, which combines a user eXperience (UX) approach with an upstream innovation process. The main interest of this UX-FFE model is that it allows to evaluate the social aspect of the upstream innovation process, which may be detrimental to the success of radical innovation projects in mature companies. The second part presents the outcomes of the experiment of the model application for the ideation stage of the upstream innovation. The objective of this experiment is to evaluate how much the designed bipolar mixed-method instrument and construct are reliable enough. Finally, the results permit, from the original structure of the UX-FFE model, to construct an instrument UXi dedicated to evaluate the user eXperience of co-creators in ideation stage.

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2020-12-01
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