Knowledge-Based Open Performance Measurement System (KBO-PMS) for a Garment Product Development Process in Big Data Environment

Abstract

Globally, customers are getting increasingly demanding in terms of personalization of products and are asking for shorter product development periods with more predictable product performance, especially in fashion industry. Current market pressures drive firms to adapt new design process in product development (PD) processes. Nevertheless, choosing the effective PD process is a challenging, complex decision. There is a critical need to develop a performance measurements system (PMS) for choosing appropriate product development (PD) processes in garment design to support product mangers to effectively respond to market. This paper presents a knowledge-based open performance measurement system (KBO-PMS) in big data environment, in order to support complex industrial decision-making for new product development. Its dynamic and flexible structure enables the whole system to be more adapted to knowledge sharing of product managers and processing of various time-varying data. The proposed KBO-PMS is composed of an interactive structure, capable of both integrating new KPIs from the open resource and tracking the evolution of the KBO-PMS components with time. The proposed KBO-PMS has been validated by realizing the performance evaluation of product development (PD) in fashion industry. It can be regarded as an application of open-resource based dynamic group decision-making in fashion big data environment.