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Comparing Different Performance Factors of Conventional VS Immersive Service Prototypes

Article dans une revue avec comité de lecture
Auteur
RAZEK, Abdul Rahman Abdel
227067 Hochschule Furtwangen University [Furtwangen] [HFU]
VAN HUSEN, Christian
227067 Hochschule Furtwangen University [Furtwangen] [HFU]
PALLOT, Marc
243922 Collaborative Engineering
ccRICHIR, Simon
211916 Laboratoire Angevin de Mécanique, Procédés et InnovAtion [LAMPA]

URI
http://hdl.handle.net/10985/15535
DOI
10.1109/ICE.2019.8792566
Date
2019
Journal
International Conference on Engineering

Résumé

Service prototyping is an innovative iterative process envisioned to enhance the service development process while refining the anticipated service experience. Immersive technologies, such as: Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR), in service prototyping have the potential to enhancing the co-creation of service ideas. It is intended to transform intangible service aspects into an experience, even before the service exists. However, there is a lack of research studies comparing different forms of service prototype. Such studies would help to find out the most appropriate Service Prototype (SP) form for exploring, communicating and evaluating new service ideas. Several SP experiment sessions were conducted in France and Germany within an academic context in 2018 to compare different performance factors of conventional Service Prototypes (CSP) versus Immersive Service Prototypes (ISP). The participants have to disassemble and then reassemble a simple three-part mechanical element with the aid of four different SP forms. This paper presents the results of the experiment sessions, involving 38 participants, conducted at Furtwangen University campus in Germany. These results reveal that participants preferred ISP forms rather than CSP forms. However, it also confirms that there are still some difficulties in applying and using VR or AR devices.

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Fin d'embargo:
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Documents liés

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  • A Comparative Study on Conventional versus Immersive Service Prototyping (VR, AR, MR) 
    Communication avec acte
    RAZEK, Abdul Rahman Abdel; VAN HUSEN, Christian; PALLOT, Marc; ccRICHIR, Simon (ACM Press, 2018)
    Product prototyping, through the use of immersive technologies, has demonstrated its huge potential enabling co-creative exploration of different usage scenarios and evaluation of the User eXperience. It is already an ...
  • A Proposed Research Framework and Model for Service Prototyping 
    Communication avec acte
    RAZEK, Abdul Rahman Abdel; VAN HUSEN, Christian; PALLOT, Marc; ccRICHIR, Simon (IEEE, 2018)
    Companies around the world are willing to improve their new service development process through the use of service prototyping. We report in this paper about the first part of our research study on service prototyping that ...
  • Innovation Gaming: An Immersive Experience Environment Enabling Co-creation 
    Chapitre d'ouvrage scientifique
    PALLOT, Marc; LE MARC, Celine; SCHMIDT, Colin; MATHIEU, Jean-Pierre; ccRICHIR, Simon (Maria Manuela Cruz-Cunha, 2012)
    A number of existing innovation paradigms and design approaches such as Open Innovation (Chesbrough, 2003), User Experience (Hassenzahl & Tractinsky, 2006) and User-Centred Design (Von Hippel, 2005), as well as User-Centred ...
  • Impact of Verbal Communication on User Experience in 3D Immersive Virtual Environments 
    Communication avec acte
    EYNARD, Rémy; PALLOT, Marc; ccRICHIR, Simon; ccCHRISTMANN, Olivier (2015)
    Understanding the user experience has become over the last decade a major concern for both scientific community and industry. In the field of virtual reality, user experience models have already been established, however, ...
  • Investigating the main characteristics of 3D real time tele-immersive environments through the example of a computer augmented golf platform 
    Communication avec acte
    POUSSARD, Benjamin; LOUP, Guillaume; EYNARD, Rémy; PALLOT, Marc; HERNOUX, Franck; LOUP-ESCANDE, Emilie; ccRICHIR, Simon; ccCHRISTMANN, Olivier (2014)
    This paper aims to identify and define the characteristics of 3D Real Time Tele-Immersive Environments (RT-TIE), which is central to the 3D-LIVE European Research Project. A RT-TIE allows a “twilight space” which is a space ...

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